Passengers with tickets for Spanair came from this Saturday morning at Madrid-Barajas airport to try to redeem your tickets and relocate in routes of other companies, although in the first hour not included large influx of passengers at terminal 2, which operated the airline until this Friday.

According to Aena, Spanair planned to operate this Saturday at Barajas a fortnight of flight departure, with a range of about 2,000 seats. The first of these was scheduled to the 6.55 hours to Palma de Mallorca and the last scheduled take-off at 2140 to Gran Canaria.

The check-in counters of the company remained closed Saturday morning, although in the offices of the customer several employees of Newco, Spanair ground handling company, inform affected travellers of the procedures that must be followed and deliver them claims leaves.

Options include the purchase of a passage in another company with a special rate, although travellers have criticized that “it is very expensive”. Thus commented it on two young men who should fly at 9.00 pm this Saturday to Bilbao and they were going to buy a ticket on another airline to “60 euros the journey, which seems excessive”.

Barajas airport has enabled a special with phones and computer room so that travelers can make their procedures. The company offers the following numbers of care: 902 13 14 15 or 900 13 14 15, which are collapsed before the flood of calls from more than 22.773 affected this weekend.

Airport sources have explained Spanair workers were abandoning the airport during the early hours of Friday to Saturday after collecting “their things in the box office, today (Saturday) do not have permission to access the facilities”.

Also during the early hours of Saturday the company aircraft have been moved to “distant remote parking”, as well as buses for transportation of passengers, vehicles, generating material and other items were a the company warehouse in Barajas. At the Madrid Airport work 254 employees of Spanair and 360 of Newco.

Information on its website

The website of the airline informs the cessation of their operations from January 27, 2012 and asserts therein that “these exceptional circumstances all our flights from today (Friday) are cancelled”.

Before the inconvenience that this decision could lead to users, the airline explains in its virtual page of several possibilities that adhere if it affected traveller.

Specifically, the company says: “in the event that you have purchased a ticket with Spanair for the next few days or weeks, has several alternatives:”

If you paid the ticket with a credit card, report on their financial institution on the possibilities of reimbursement.If you hired the cancellation insurance, contact your insurance company to find out about your coverage.If you purchased your ticket from a travel agency, reported in the same.If you have a ticket bought on Spanair but operated by another airline, in principle, your flight is guaranteed. “Please confirm your flight with the corresponding airline”.Agreements with other companies

Spanair, in coordination with the Generalitat, has reached an agreement with Vueling, Iberia and Air Europe so that those passengers who buy your ticket and fly in the next three days to have a special rate.

Similarly, Spanair detailing the price of air tickets on the basis of agreements with other companies that specifies will be:

On domestic flights and Islands Balearic: 60 euros.For flights to Canary Islands: 90 eurosY international: 100 euros

Finally, the airline advised users claim the amount of your ticket for what you can “bring the corresponding claim for any of the channels of the offices of sales of Spanair, Aena counters, offices of tourism corresponding airports and the Catalan Agency of Consum”.

Spanair noted on its website that “is in permanent contact with the Spanish aviation authorities and airports where the company operates its flights to deal with this situation”.

Looking for other flights at El Prat

Hundreds of travelers affected by the suspension of operations of Spanair were first thing in the morning of Saturday at Terminal 1 of the Barcelona Airport to find out and try to relocate on flights of other airlines.

The majority of the affected knew this Friday night cancellation of flights and had taken this circumstance with resignation, although there are those who express their anger because they will not arrive in time to the commitments that were scheduled Saturday, and by having to pay back the price of the trip, despite having tariffs reduced, as they have commented.

The first aircraft to Spanair which would leave this Saturday morning from el Prat, at 0600 hours, should be the Barcelona-Fráncfort journey as scheduled at 7 a.m. that reached the last flight of the company from Singapore.

In the two counters of Spanair opened in El Prat workers give a role to users in which report it it the possibilities that have scheduled flights have been cancelled since last night, and those who want to relocate in other planes are targeting the Vueling check-in counters. These passengers must pay back the price of the ticket, although they have reduced fees.

To claim a refund of the amount of the fare paid, they may bring a claim through the offices of sale of Spanair, Aena desks and offices of tourism, airports, or to the Catalan Agency of consumption.

One of the affected, Carmen, who has to travel this Saturday to Seville, has stated that he was concerned that, after being relocated in another aircraft, not can reach in time their commitments in the Andalusian capital. They also sought this morning flight to return to Oviedo a couple with a little girl who had traveled to Barcelona for a medical visit and this Saturday have to return to the Asturian capital.

Another passenger has commented that this Friday, at five in the afternoon, Spanair still confirmed by Internet a flight bound for Denmark for this weekend, and now you should also search for a ticket with another company.

The Generalitat asked Friday to the people who had to fly this Saturday or Sunday with Spanair “that did not come to the airport and attempt to take the necessary steps through the phone number that has enabled the company to avoid crowds (902 131415 or 900 131415)”.